Rejected payments:
If you receive a notification that your credit card payment has been declined, please contact your card-issuing bank to determine the reasons.
We also recommend that you check that the credit card you are using on Ideepreziose.com has not expired.
Note: Only your bank can tell you why your payment request was rejected.
Contact your bank to resolve any other payment issues even if:
What to do to resolve payment issues:
Some banks hold funds for 7-10 days if payment authorizations are available. If your payment is declined due to insufficient funds, contact your bank to verify that the blocked funds are authorizations and not debits, and to find out how long the funds will remain held.
If you receive a notification that your credit card payment has been declined, please contact your card-issuing bank to determine the reasons.
We also recommend that you check that the credit card you are using on Ideepreziose.com has not expired.
Note: Only your bank can tell you why your payment request was rejected.
Contact your bank to resolve any other payment issues even if:
- you have already used the same payment method for a previous order.
- you have funds available on your card or in your bank account to cover the total of the order.
What to do to resolve payment issues:
- Contact your bank for information on payment security. Your bank may flag transactions recorded on your account as suspicious. This could happen, for example, with your first online order or with large purchases, regardless of available funds or your credit card spending limit. In these cases, your bank may require authorization from the account holder to process the transaction.
- Contact your bank for information on daily withdrawal and transaction limits. Many banks set daily transaction limits. If you exceed your daily limit, your bank may prevent further transactions, regardless of available funds. To complete the transaction, you may need to submit a request to your bank to increase your transaction limit.
- Contact your bank for more information about authorizations or blocking available funds. When you place an order on Ideepreziose.com, Idee Preziose Gioielli requests a payment authorization to ensure that the credit card you used to place the order is valid and has not been lost or stolen. This also allows us to verify whether your card has sufficient funds to cover your order total. This verification is done via an authorization that will block the order total on your credit card.
Some banks hold funds for 7-10 days if payment authorizations are available. If your payment is declined due to insufficient funds, contact your bank to verify that the blocked funds are authorizations and not debits, and to find out how long the funds will remain held.